Lashwell Aesthetic Website Policy

At Lashwell Aesthetic, your comfort, privacy, and satisfaction are at the heart of everything we do. Please take a moment to review our policies, designed to ensure a seamless and elevated experience from booking to treatment.

1. Privacy Policy

We are committed to protecting your privacy. All personal information shared through our website is securely stored and used solely to enhance your experience.

We Collect: 

  • Name, contact info, appointment history
  • Secure payment details
  • Treatment preferences

We Use This Info To:

  • Confirm/manage appointments
  • Send reminders and offers
  • Personalize services

Your data is never shared or sold.

2. Booking Policy

Appointments may be booked online or by contacting us. A valid credit card is required to hold your reservation.

We offer:

  • Lash extensions, lifts & tints
  • Brow shaping, waxing & lamination
  • Advanced facials (HydroGlow, Microneedling, CryoGlow)
  • Membership plans

Please arrive 5–10 minutes early. Late arrivals may result in shortened services or rescheduling.

3. Cancellation & Rescheduling

We ask for at least 24 hours’ notice for changes or cancellations.

  • No-shows or late cancellations = 50% fee
  • Membership clients: Missed sessions count as used unless rescheduled ahead

4. Refund & Satisfaction

No refunds for completed services. If you’re unhappy, please contact us within 48 hours—we’ll offer a solution if appropriate.

Products: Unopened items may be returned within 7 days for store credit (with receipt).

5. Membership Terms

Monthly memberships auto-renew and include exclusive benefits. Terms:

  • Sessions do not roll over
  • 14-day notice required to cancel
  • Members get priority booking & discounts

6. Health & Safety

For services like microneedling and lash lifts, please:

  • Disclose medications or recent treatments
  • Follow pre/post-care as advised

We may reschedule if a treatment isn’t suitable for your skin or health.

7. Code of Conduct

We maintain a peaceful, respectful environment. Lashwell Aesthetic reserves the right to refuse service for inappropriate behavior.

8. Updates to Policies

Policies may be updated at any time. By booking, you agree to the latest terms published on our website.