At Lash Well, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward returns and refund policy to make the process smooth and convenient for you.

Returns

We accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please ensure that all tags, accessories, and manuals are included when returning the product.

To initiate a return, please contact our customer support team at [email/phone number] to obtain a return authorization. Once authorized, you will receive instructions on how to return the item.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.

Refunds

Upon receiving the returned item and confirming its eligibility, we will process your refund within [number of days, e.g., 5-7 business days]. Refunds will be issued to the original payment method used for the purchase.

Please note that certain items may not be eligible for return, such as personalized or customized products, perishable goods, and downloadable software.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately upon receipt. We will work swiftly to resolve the issue by offering a replacement or issuing a refund, depending on your preference.

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.

Contact Us

If you have any questions regarding our returns and refund policy, feel free to reach out to our customer support team at [email/phone number]. We are here to assist you and ensure your shopping experience with us is exceptional.

Lash Well reserves the right to amend this policy at any time without prior notice.